Terms & Conditions
These Terms are a contract between you and WholeStack. Read them before using the platform. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.
1. Who we are and what these Terms cover
WholeStack (“WholeStack”, “we”, “us”) operates the WholeStack platform: the Intent Specification Layer (ISL) compiler, the Zeta studio, the ShipGate verification service, and managed production hosting for applications compiled through the platform (together, the “Services”). These Terms & Conditions govern all access to and use of the Services, including free prototyping.
By creating an account, submitting intent, compiling an application, or requesting a ShipGate verdict, you accept these Terms. If you do not accept them, do not use the Services.
2. Accounts
- You must be at least 18 years old and able to enter a binding contract.
- You are responsible for the accuracy of your account details and for all activity under your credentials.
- You must keep credentials, API keys, and signing material confidential, and notify us promptly of suspected compromise.
- We may suspend or close accounts used in breach of these Terms or the Acceptable Use Policy.
DRAFT — PENDING COUNSEL REVIEW. NOT IN EFFECT. The section below is proposed wording for the plan pricing in NORTH-STAR §9 (2026-10-13). It does not change your current contract. Until counsel approves it and we publish a new effective date, §3.2–3.4 below govern.
Draft 3.2 Plans
WholeStack is sold as one of three monthly plans, billed in advance and renewing automatically until cancelled: Starter $49 per month ($10 of AI credits included each month, 1 seat); Pro $99 per month ($35 of AI credits, 3 seats, team collaboration); Ultra $229 per month ($90 of AI credits, 10 seats, team collaboration and Advanced Volition administration). Every plan includes the desktop workstation, unlimited local deterministic builds, ISL, ShipGate, source export, essential Volition enforcement, and one hosted production application while the plan is active. Seat limits are set by us in our plan configuration and shown in your account.
Draft 3.3 Add-ons
Additional hosted production applications are $69 per month each and require an active plan. AI credit top-ups are sold for $10, $25 or $50, one time. AI credits are measured in dollars of credit against our cost of inference; paid AI and hosting are never unlimited. When credit reaches zero, paid AI work pauses; we never purchase credit, applications or upgrades for you automatically. Included monthly credit does not roll over. Top-up credit does not expire while your account is open but can be spent only while a plan is active.
Draft 3.4 Payment failure and cancellation
If a renewal payment fails, paid capabilities (paid AI, new deployments, new seats) stop until payment clears; hosted applications keep serving for a grace period of 14 days, then stop. Local builds on your own machine are not blocked by billing state. Cancellation takes effect at the end of the paid period. Data retention after cancellation is described in our billing policy. Customers who bought Build, Guided Build, a $299 source export or Live before these plans keep the terms that applied when they bought. Prices exclude taxes unless stated otherwise.
3. The Services
3.1 Explore
Exploring examples and receiving a blueprint and price estimate is free and requires no payment method. Explore does not include generating your personalized application. Preview environments are non-production, may be rate limited, and may be reset or removed after a period of inactivity.
3.2 Build and Guided Build
Build is a one-time fee of $99 per standard application. It covers one application within the scope you accept before checkout, the required release checks, two scoped revision requests during the initial 14-day build window, and an export of the source. Guided Build is a one-time fee of $499 per application. It includes Build, together with guided requirements, onboarding, and the setup agreed before payment; migration is included only when explicitly scoped. Guided Build is a total price, not an addition to Build: if you move from Build to Guided Build, you pay the $400 difference after agreeing the guided scope. Neither fee includes hosting. Work outside the accepted scope is quoted before it starts. Source exports bought for the earlier one-time fee of $299 keep the terms that applied when they were bought.
3.3 Live
Live is charged at $79 per month per deployed application, billed in advance, and renews automatically until cancelled. Billing starts only when the application is activated in production. Live is optional; you may take your source and host it elsewhere. Feature changes are priced separately, and third-party usage (for example SMS, email beyond the plan, or payment processing) is billed separately with your approval. Prices exclude taxes unless stated otherwise.
3.4 Additional changes
Additional changes start from $25 per accepted change request. Each change is quoted and paid for before work starts; larger workflow, permission, data, migration, or integration changes are quoted individually.
3.5 Verification is evidence, not a warranty
ShipGate attempts to disprove an application against its stated intent contract and issues a verdict with the evidence behind it. A SHIP verdict states what was checked and what passed. It is not a guarantee that the software is free of defects, fit for a particular purpose, or compliant with any law or standard applicable to your business.
4. Your content and intent
You retain ownership of the intent, specifications, data, code, and other material you supply (“Your Content”). You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Your Content solely to operate and improve the Services for you, and to comply with law.
You warrant that you hold the rights required to supply Your Content and that its processing by us will not infringe any third-party right or breach any law.
5. Ownership of compiled applications
Subject to payment of applicable fees, you own the application source code compiled for you from your intent, and may run, modify, and deploy it. WholeStack retains all rights in the Services themselves, including the compiler, ISL, templates, generators, ShipGate, the studio, the underlying models, and all improvements to them. Nothing here transfers rights in our pre-existing or generally applicable technology.
6. Payment terms
- Fees are charged through our third-party payment processor; you authorise the charges you initiate.
- Subscription fees renew automatically for successive monthly terms unless cancelled before the renewal date.
- Late or failed payment may result in suspension of managed production services after notice.
- You are responsible for all applicable taxes, duties, and withholdings other than taxes on our income.
- Refunds are governed by the Refund Policy.
7. Third-party services
Applications may integrate infrastructure, payment, email, or other third-party providers. Those providers operate under their own terms, and we are not responsible for their acts, availability, or pricing.
8. Availability and support
We aim for high availability of managed production applications but do not commit to a specific uptime level unless a separate written service level agreement is in place. Planned maintenance will be notified where practical.
For technical support and defect reports on compiled applications, contact support@wholestack.ai. Every technical support request must include your Build ID or Support Reference ID (e.g. SUPPORT-ws-... as reported in your Studio proof receipt or at /api/support/chain). Because WholeStack operates as a deterministic compiler and verification engine, support requests without a Build ID cannot be verified against the sealed contract provenance chain.
Our incident classification, escalation SLAs, and capability containment procedures are published in the Status & Incident Management Procedure.
9. Disclaimers
Except as expressly stated in these Terms, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You are responsible for deciding whether a compiled application is suitable for your business, your customers, and your regulatory environment.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to the Services is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars. Nothing limits liability that cannot lawfully be limited.
11. Indemnity
You will defend and indemnify WholeStack against third-party claims arising from Your Content, your use of a compiled application, or your breach of these Terms or the Acceptable Use Policy.
12. Term, suspension, and termination
These Terms apply while you use the Services. You may stop using the Services and cancel subscriptions at any time. We may suspend or terminate access for material breach, unlawful use, non-payment, or risk to the platform or other customers. On termination you remain liable for fees accrued before termination, and you may export Your Content for 30 days unless prohibited by law.
13. Changes to these Terms
We may update these Terms. Material changes will be notified by email or in-product notice at least 14 days before they take effect for existing customers. Continued use after the effective date constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which WholeStack is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction, subject to any mandatory consumer protections available to you locally.
15. Contact
Questions about these Terms: legal@wholestack.ai.
Technical support & defect reporting: support@wholestack.ai (must quote your Build ID).