Refund Policy
DRAFT — PENDING COUNSEL REVIEW. NOT IN EFFECT. Proposed refund terms for the NORTH-STAR §9 plans (2026-10-13). Until counsel approves this and we publish a new effective date, the sections below it govern.
Draft A. Plans — Starter ($49/month), Pro ($99/month), Ultra ($229/month)
- Cancel at any time; the plan stays active to the end of the paid period. No partial-month refunds, except where the law requires them.
- Duplicate or erroneous charges are refunded in full whenever they occur.
- Sustained service failure caused by us, not remedied after you report it, is refundable for the affected period.
Draft B. Extra hosted application ($69/month each)
Same as plans: cancellation at period end, no partial-month refunds.
Draft C. AI credit top-ups ($10, $25, $50)
An entirely unspent top-up may be refunded on request within 14 days of purchase. Once any of a top-up has been spent, it is not refundable. A refunded or disputed top-up is removed from your balance. Included monthly credit has no cash value and is not refundable.
1. Exploring is free
Exploring examples, answering the business questions, and receiving a blueprint and price estimate on WholeStack costs nothing and requires no payment method. There is nothing to refund at this stage.
2. Build ($99) and Guided Build ($499), one time per application
Build and Guided Build are paid once, after you accept the application's scope and before work starts. If we cannot support what you asked for, we decline it or quote it before charging you.
- Delivery guarantee. If we cannot deliver the accepted scope within the agreed delivery window, we refund the fee in full, or provide an alternative you explicitly agree to.
- Our failures are fixed at no charge. Where the delivered application does not meet the accepted scope, we correct it without charging you for a revision or a new change request.
- Revisions. Build includes two scoped revision requests during the initial 14-day build window. Requests outside the accepted scope are quoted before any work.
- Duplicate or erroneous charges are refunded in full whenever they occur.
- Not refundable: a delivered application that meets the accepted scope, or issues caused by changes you made outside it. Guided setup time already provided is not refundable once the accepted scope has been delivered.
Source exports bought for the earlier one-time fee of $299 keep the refund terms that applied when they were bought.
3. Live ($79 per month per application)
- Live billing starts only when your application is activated in production.
- Cancel at any time. Cancellation stops the next renewal; access continues to the end of the paid period. Your source and supported data export remain available as stated in the Terms.
- We do not pro-rate partial months, except where local consumer law requires it.
- If you cancel within 7 days of a first-time subscription charge and have not used the live application in that period, we refund that charge in full.
- Sustained service failure caused by us, and not remedied after you report it, is refundable for the affected period.
4. Additional changes (from $25 per accepted change request)
Additional changes are quoted and paid before work starts. If we cannot deliver an accepted change as quoted, we refund it in full.
5. Chargebacks
Contact us before opening a chargeback. We would rather fix the problem or refund it directly. Accounts with an open chargeback may be suspended until it is resolved.
6. How to request a refund
Email billing@wholestack.ai with your account email, the application, the charge date, and a short description of the problem. We acknowledge requests within 2 business days and decide within 10 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
6. Statutory rights
This policy adds to, and does not limit, any refund or cancellation rights you have under the consumer law of your country.