Terms & Conditions
These Terms are a contract between you and WholeStack. Read them before using the platform. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.
1. Who we are and what these Terms cover
WholeStack (“WholeStack”, “we”, “us”) operates the WholeStack platform: the Intent Specification Layer (ISL) compiler, the Zeta studio, the ShipGate verification service, and managed production hosting for applications compiled through the platform (together, the “Services”). These Terms & Conditions govern all access to and use of the Services, including free prototyping.
By creating an account, submitting intent, compiling an application, or requesting a ShipGate verdict, you accept these Terms. If you do not accept them, do not use the Services.
2. Accounts
- You must be at least 18 years old and able to enter a binding contract.
- You are responsible for the accuracy of your account details and for all activity under your credentials.
- You must keep credentials, API keys, and signing material confidential, and notify us promptly of suspected compromise.
- We may suspend or close accounts used in breach of these Terms or the Acceptable Use Policy.
3. The Services
3.1 Prototyping
Prototyping is free and requires no payment method. Prototype environments are non-production, may be rate limited, and may be reset or removed after a period of inactivity.
3.2 Verified deployment
Verified deployment is charged as a one-time fee of $299 per application, payable only when ShipGate issues a SHIP verdict for that application. A NO_SHIP verdict is not chargeable.
3.3 Managed production
Managed production operations are charged at $79 per month per application, billed in advance, and renew automatically until cancelled. Prices exclude taxes unless stated otherwise.
3.4 Verification is evidence, not a warranty
ShipGate attempts to disprove an application against its stated intent contract and issues a signed verdict with the evidence behind it. A SHIP verdict states what was checked and what passed. It is not a guarantee that the software is free of defects, fit for a particular purpose, or compliant with any law or standard applicable to your business.
4. Your content and intent
You retain ownership of the intent, specifications, data, code, and other material you supply (“Your Content”). You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Your Content solely to operate and improve the Services for you, and to comply with law.
You warrant that you hold the rights required to supply Your Content and that its processing by us will not infringe any third-party right or breach any law.
5. Ownership of compiled applications
Subject to payment of applicable fees, you own the application source code compiled for you from your intent, and may run, modify, and deploy it. WholeStack retains all rights in the Services themselves, including the compiler, ISL, templates, generators, ShipGate, the studio, the underlying models, and all improvements to them. Nothing here transfers rights in our pre-existing or generally applicable technology.
6. Payment terms
- Fees are charged through our third-party payment processor; you authorise the charges you initiate.
- Subscription fees renew automatically for successive monthly terms unless cancelled before the renewal date.
- Late or failed payment may result in suspension of managed production services after notice.
- You are responsible for all applicable taxes, duties, and withholdings other than taxes on our income.
- Refunds are governed by the Refund Policy.
7. Third-party services
Applications may integrate infrastructure, payment, email, or other third-party providers. Those providers operate under their own terms, and we are not responsible for their acts, availability, or pricing.
8. Availability and support
We aim for high availability of managed production applications but do not commit to a specific uptime level unless a separate written service level agreement is in place. Planned maintenance will be notified where practical.
9. Disclaimers
Except as expressly stated in these Terms, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You are responsible for deciding whether a compiled application is suitable for your business, your customers, and your regulatory environment.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to the Services is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars. Nothing limits liability that cannot lawfully be limited.
11. Indemnity
You will defend and indemnify WholeStack against third-party claims arising from Your Content, your use of a compiled application, or your breach of these Terms or the Acceptable Use Policy.
12. Term, suspension, and termination
These Terms apply while you use the Services. You may stop using the Services and cancel subscriptions at any time. We may suspend or terminate access for material breach, unlawful use, non-payment, or risk to the platform or other customers. On termination you remain liable for fees accrued before termination, and you may export Your Content for 30 days unless prohibited by law.
13. Changes to these Terms
We may update these Terms. Material changes will be notified by email or in-product notice at least 14 days before they take effect for existing customers. Continued use after the effective date constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which WholeStack is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction, subject to any mandatory consumer protections available to you locally.
15. Contact
Questions about these Terms: legal@wholestack.ai.